Returns & Refunds

After our warehouse receives your return item and confirms that all of the requirements have been met, you will receive a confirmation email.

As soon as your return has been accepted, we will request our bank to issue the corresponding refund on Credit/Debit Card you used to place your order. Please consider that processing times may take up to 10 days.

Once your refund has been issued, the necessary time for the amount to show on your card statement will vary depending on your card company’s polices.

We gladly accept returns within ten days of the delivery date. The return delivery costs are free of charge with our designated courier, but we charge a flat $15 fee on your return. Remember that the package must reach the our warehouse within 30 days of delivery.
You can return one or more products by completing this form within 10 days from when you received your order, making sure the return package reaches our warehouse within 30 days from when you received your order.
Insert the order number you wish to return:

Order Number  

Message (Reasons of return)  

Before You Return:
1) Make sure all products are exactly as you received them, with the identification tag and seal still attached.
2) Prepare your package for return shipping: the return must reach our warehouse within 30 days from the delivery date of your order.

Tenzones reserves the right to refuse returns that are not delivered at our warehouse within 30 days or that are not in the same condition as you received them.